Hi there! Before we launch into the legalese bit below, can we just say hi?

We are a small business, run by real people – our aim is simple, to provide you with products that delight you. On rare occasions we may fall short on this aim, but rest assured this is always through simple error or oversight. If you come to us with a problem we will genuinely try to do everything we can to put it right and leave you as a happy customer.

All we ask of you is for you to remember we are people, people who are just as upset about having unhappy customers as you are about disappointing purchases. Please treat us with the respect we deserve, and we will do the same to you. Like most real people, we don’t deal very well with being abused or insulted, and consequently the service you receive in return may not be to the same high standard for which we strive.

Thank you, we hope you understand, but just in case, keep reading…

Thanks for shopping with Drinks By Post​

If there is a problem with your purchase, we’re here to help.

Deliveries

All deliveries are made by a third party courier (usually, but not always DHL). As such, we have no power to control the delivery timescale, rearrange delivery dates or offer any binding advice.

The shipping date selector in our checkout process specifies the target dispatch time, and is in no way guaranteed. If you have specific requirements we always recommend you make contact with us to discuss this – we will do everything we can to accommodate specific requests, however these are again not guaranteed.

Any problems with delays, incorrect delivery addresses or damage in transit should be taken up with DHL as a first point of contact. Their Customer Service number is 024 7693 7777.

Returns

You have ​7 ​ calendar days to return an item from the date you received it.

Returns will only be accepted in the case of faulty, damaged or defective goods. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

As our boxes are made to order and therefore cannot be resold, they cannot be returned except for in exceptional circumstances.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will offer you the choice of a replacement or a refund. 

In cases where a refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

In cases of a replacement product, this will be shipped as a priority at our earliest opportunity.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non ​refundable.

If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us or raise an issue, contact us at hello@thebuffalo.co.uk .